Who we are
Atelier Eugenie (“we”, “us”, “our”) operates the website https://AtelierEugenie.com (the “Site”) and the online shop. We are based in the United Arab Emirates. By using our Site and/or creating an account or placing an order, you accept the practices described in this Privacy Policy.
Purpose of This Policy
This Privacy Policy explains how we collect, use, share, and protect your personal data when you visit or make a purchase from our Site. It applies whenever you browse the Site, create an account, place an order, subscribe to our newsletter, or contact us for any reason.
Legal Basis and Compliance
We process personal data in accordance with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL), as well as Federal Decree-Law No. 14 of 2023 concerning Modern Technology-Based Trade. We are committed to transparency, fairness, accuracy, and confidentiality in all our data-processing activities.
Information We Collect
When you interact with our Site, we may collect personal information such as your name, email address, telephone number, billing and delivery addresses, and payment details. If you create an account, we collect your username, password (stored securely), and order history. We also collect technical information like your IP address, browser type, and device information, as well as preferences, communication choices, and consent for marketing messages when you opt in.
How We Use Your Information
We use the personal data we collect to create and manage your account, process and fulfil your orders, communicate with you about purchases or inquiries, and send marketing messages when you have given consent. We also use it to improve our website and user experience, comply with legal obligations, detect and prevent fraud, and ensure the security of our services. The main legal bases for processing your data are your consent, the performance of a contract, compliance with legal requirements, and our legitimate interests such as improving our business operations.
Sharing of Personal Data
We may share your personal data with trusted third-party partners who assist us in operating our business, including payment processors, shipping and delivery providers, website hosting and IT services, and analytics providers. These partners are required to keep your information secure and use it only for the purposes we specify. We may also disclose information to professional advisers such as accountants or lawyers, to regulatory authorities when legally required, or to a successor entity in case of a merger or sale of business. We do not sell or rent your personal data to third parties for independent marketing purposes.
International Data Transfers
Your personal data may be transferred or processed outside the UAE when necessary—for instance, if we rely on service providers located abroad. In such cases, we ensure that appropriate safeguards and contractual protections are in place in line with PDPL requirements.
Data Retention
We retain your data only for as long as necessary to fulfil the purposes for which it was collected, such as maintaining your account, completing orders, or meeting our legal and accounting obligations. Once these purposes have been satisfied, we securely delete or anonymise your data so that you cannot be personally identified.
Your Rights
Under the UAE PDPL, you have the right to access, correct, or delete your personal data, to object to or restrict its processing, to withdraw consent at any time, and to request a copy of your data in a portable format. To exercise any of these rights, please contact us using the details provided below. We will respond within a reasonable time and in accordance with the applicable law.
Cookies and Tracking Technologies
We use cookies and similar technologies to ensure the proper functioning of our Site, remember your preferences, analyse how our Site is used, and enhance your experience. You may control or disable cookies through your browser settings; however, certain features of the Site may not function properly if cookies are disabled.
Data Security
We apply appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, disclosure, or alteration. These measures include encryption, secure servers, and restricted access to personal information. While we make every effort to safeguard your data, no online system can guarantee absolute security.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any revisions will be posted on this page with the updated effective date. Your continued use of the Site after such changes means you accept the revised Policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal data, you may contact us at:
Email: info@ateliereugenie.com